Malmaison Glasgow
Glasgow
Отзывы
Have stayed in many Malmaison venues so decided to do an overnight stay in their Glasgow site paying a hiked price due to Commonwealth Games. Crucially I planned to dine in that evening and it had its menu online so I'd already decided on what to eat. On arrival, Reception advised there were no dining options due to essential maintenance in the kitchen. Felt totally ambushed as there was nothing on their website, confirmation email or any pre-notification of this. Was cheerfully advised to get a Deliveroo instead! As I have mobility issues, I had no choice but to do this. It was such a dismal feeling when I later crossed Reception to get my 'meal' from the Deliveroo driver..I was paying 4* hotel price for an Airbnb experience. I asked Reception for a plate and cutlery and didn't notice I'd been given a spoon and fork instead of knife. If I'd waited for the replacement, my sad meal would have been cold as well. Whilst accepting I was in the (off) centre of a city not a rural setting, I'd been allocated a street-level room. This meant amplified noise - up to midnight from revellers, and from 5am from diesel lorries making noisy deliveries to the Sainsbury Local across the road A truly poor night's sleep. Club Room was a good size but looked sparse, unfinished and tired. Reservation was for 2 people but room set up for one. The metal edging around the long worktable stood 'proud' of the table top making it very uncomfortable on forearms when sat at. Fridge was warm; could have been plugged in ready, and it was a struggle to get past fixed furniture to get the plug into the wall socket. Same struggle with the uplighter plug. The bathroom looked equally sad. Flipper door on shower screen had been removed leaving visible fixings, potential for trip hazard. Grubby water damage ran the entire length of floor alongside shower tray. Bottom of the bathroom door was blown from water damage too. Walk-in shower had a very high step up to get into it, but at least the tray was non-slip. Countertop basin was sat on large black empty wooden bench with two shelves below..would have looked more inviting had the extra towels been placed here rather than a cupboard with cheap door knobs back by the entrance door. The bed was good quality and king-sized. When asked the next day "was everything ok?", I took the time to politely explain all of this to Reception, and courteously out of earshot of others. I was thanked for my feedback and advised that the Manager would be advised, and to expect them to be in touch. I heard nothing. Poor show Malmaison. No more Malmaison stays for me.
Great location for being out and about in Glasgow. Rooms beautiful, very comfortable with everything you need. Restaurant was amazing!! Food delicious. Kyle was an amazing host. Very knowledgeable about the food and wine. Fantastic service- Good job Kyle. X
We booked the private room to host a meal following our wedding ceremony, and had an amazing experience. We had been planning this event months in advance, and had been in contact with Carla, who has been excellent from day one. She has been very attentive to our requests, offering to meet us on multiple occasions and truly tailoring our night to our specific requests. On the night Alison and the rest of the team had set out our room beautifully, the space was perfect. All the staff were friendly, attentive and made sure that we were all comfortable. We had chosen our menu options in advance, and both the food and wine were truly incredible on the night. Courses were brought out to fit in around our speeches and toasts, and everything on the night ran so smoothly, leading to a lovely relaxed atmosphere. I cannot recommend this venue enough for private room hire- the staff are proactive and attentive, the space is beautiful and the food is delicious.
We decided to spoil ourselves and spend the might in Glasgow after a show. Malmaison was our hotel of choice and what a great choice. Brilliant service at reception, great choice at the bar from ever so pleasant and helpful staff. We got a Club room, beautiful! I can't wait for breakfast! Addendum! Breakfast was great, thank you. Bravo!
